Refund policy

Our Satisfaction Guarantee

We are a small business that uses a print-on-demand fulfillment method. This means we don't hold any inventory and only have an item produced when you order it.

We do this to keep our costs low, and quality high, that way we can offer you amazing items at the lowest possible price. 

Because of this - we offer a 100% guarantee your item will arrive in perfect condition. If it doesn't - we'll offer a replacement or refund if the item is damaged or defective.

We are a made to order business - returns and refunds are only accepted for the following situations:

Damaged and Defective Items
If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with photos of the issue. We will gladly replace or refund the item. Please be aware that the customer is responsible for the shipping fees of the returned items.

For lost packages, please contact us. We will work with the shipping carrier to resolve the issue.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
If an item is unable to be replaced, we will notify you and begin the refund process. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at curatedprintz@yahoo.com.

We partner with the best fulfillment partners, who take care of our customers to ensure you'll love all of our items. We thank you for your support!

- Curated Printz